Navigating and Customizing Ticket Fields

In this lesson, team members will grasp:

1. The importance of understanding the available data in ticket fields.
2. How to view and interpret default fields in the sidebar.
3. The significance of fields like the latest message direction, first message, ticket owner, ticket description, and more.
4. The process to add or remove fields from the default view.
5. Exploring ticket categories and the interconnectedness of subcategories.
6. Importance of segmentation for efficient ticket management and reporting.