Creating a Ticket from the Conversations Inbox

In this lesson, team members will learn:

• How to navigate to the conversations inbox.
• The process of converting an email into a ticket.
• Editing ticket name and pulling in email subjects.
• Assigning ticket owners and the importance of this step.
• Categorizing tickets for efficient tracking and follow-up.
• Associating the correct contact with the ticket.
• Viewing and editing ticket properties for clarity.