Description
Curriculum
Instructor
Ticket Management in ServiceHub
Covers how to navigate and move tickets through different statuses in the ticketing system. The main objective was to ensure that the team understands the process of ticket management and the correct use of each status. The critical decision made was to clarify the purpose of each status and the actions to be taken in each case. The action items are to create a ticket from scratch, reply to customer emails, assign tasks to team members, and move tickets between statuses.
Review
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